Quick Answer: The rental company typically pays for towing if their vehicle breaks down due to mechanical failure. However, if you caused the breakdown through misuse or an accident, you’ll likely pay. Always call the rental company first, not your own insurance or AAA.
What To Do
- Pull over safely and turn on hazard lights
- Call the rental company immediately using the roadside assistance number on your rental agreement or key tag
- Do not call your personal AAA or insurance until you speak with the rental company
- Stay with the vehicle unless it’s unsafe to do so
- Document everything with photos of the car, your location, and any damage
- Keep all receipts if you must pay for anything upfront
- Get a claim number from the rental company representative
Photo: Pexels
What It Might Cost
Rental company pays:
- Mechanical breakdowns (engine, transmission, flat tire)
- Manufacturing defects
- Normal wear and tear failures
You might pay:
- Accidents you caused ($150-500+ towing)
- Running out of gas ($75-150 service call)
- Lockouts due to lost keys ($100-200)
- Off-road driving damage
- Violations of rental agreement terms
Enterprise and Hertz both offer 24/7 roadside assistance included in most rentals. Budget, Avis, and National have similar policies.
Company-Specific Notes
Enterprise: Covers breakdowns, provides replacement vehicle, pays towing to their preferred shop.
Hertz: 24/7 roadside assistance included, covers mechanical issues, may arrange alternate transportation.
Budget/Avis: Basic roadside help included, but response times can be longer.
Photo: Pexels
Stay Safe
• Never attempt repairs yourself on a rental • Don’t accept help from strangers offering towing services • Stay in your vehicle on busy highways if possible • Call 911 if you’re in immediate danger • Don’t sign anything from a tow truck driver without rental company approval
Need roadside help? Visit Tow With The Flow for real answers when your car breaks down.