Quick Answer: Costco auto insurance through Connect by American Family includes 24/7 roadside assistance with towing up to 15 miles, jump starts, lockout service, flat tire changes, and emergency fuel delivery. Coverage is automatic with comprehensive or collision coverage.
What To Do When You Need Help
- Call the roadside assistance number on your insurance card or app (usually 1-800-247-7987)
- Provide your policy number and exact location using GPS coordinates or nearest mile marker
- Describe the problem clearly: won’t start, flat tire, locked out, or need towing
- Stay with your vehicle in a safe location while help is dispatched
- Show your insurance card to the service provider when they arrive
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What Your Coverage Includes
Your Costco auto insurance roadside assistance covers:
- Towing service up to 15 miles to nearest qualified repair facility
- Battery jump start if your car won’t start
- Lockout service if keys are locked inside
- Flat tire change to your spare tire
- Emergency fuel delivery up to 2 gallons
- Winching service if stuck in snow or mud
Service Limitations
- Towing beyond 15 miles costs extra (typically $3-5 per additional mile)
- Only covers vehicles listed on your policy
- Some services limited to 3-4 calls per year
- Won’t cover off-road recovery beyond basic winching
What It Might Cost
Roadside assistance is included free with comprehensive or collision coverage. If you only have liability coverage, you can add roadside assistance for about $15-25 per year.
Additional towing distance beyond the included 15 miles runs $3-5 per mile.
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Stay Safe
- Pull completely off the roadway when possible
- Turn on hazard lights immediately
- Stay inside your vehicle on busy highways
- Keep emergency supplies in your car: water, blanket, flashlight
- Never accept help from strangers on isolated roads
Need roadside help? Visit Tow With The Flow for real answers when your car breaks down.